Frequently Asked Questions

My Order

How do I place an order?

To place an order, simply log in to our online account add items to your basket and proceed to checkout. No account, no problem! Contact us and a member of our dedicated customer service team will be happy to help set up your new Bunzl Irish Merchants account.

How do I cancel an order?

If you need to cancel an order, please contact us on +353 1 816 4800 as soon as possible. We aim to process all orders as soon as they’re received, so please contact us within 1 hour of placing your order to cancel. Unfortunately, after this time we will not be able to cancel the order but once the items have arrived you can initiate a return. Find out how to return an item here.

Is it safe to buy from Bunzl Irish Merchants?

We’ve partnered with Secure Trading to offer you a safe, efficient and secure checkout process.Secure Trading

Can I collect my order?

Yes, we are open to the public from .30am until 4pm, Monday to Friday.

What is the cut-off time for placing orders?

12pm cut-off time for next day delivery within Dublin. For customers outside the Dublin region, our delivery schedule is place order on day 1 to receive your delivery on day 3.

I can't find a product I'm looking for?

As market-leaders, we have a huge range of catering disposables, food packaging and hygiene products in stock and available to purchase – so we’re confident we’ll have what you are looking for. Check out our category library to view our core range. If for any reason you still can’t find what you are looking for, feel free to contact us and we’ll be happy to help.

Shipping

Where does Bunzl Irish Merchants ship to?

We ship to all counties within the Republic of Ireland, as well as parts of Northern Ireland.

Where do my packages ship from?

All our products are shipped from our main warehouse in Dublin, conveniently located close to the M50.

When will I receive my order?

All orders are processed as soon as possible, from the time our sales team receive the order. For customers within the Republic of Ireland, orders placed before 12pm* are delivered on the next business day.

What is the minimum order value for free delivery?

We currently offer free shipping on all orders over €100, within the Republic of Ireland.

How much is shipping if I'm below the free delivery threshold?

Orders under €100 (incl. VAT) incur a flat delivery charge of only €15, for orders within the Republic of Ireland.

What courier do you use?

Other than orders fulfilled by our own fleet, shipments are delivered by Masterlink.

What days do you deliver?

Orders placed before 12pm for Dublin will be delivered on the next business day. For areas outside Dublin, orders placed on day one will be delivered on day three* (e.g. orders placed on Monday will be delivered on Wednesday). This excludes weekends and holidays.

Returns

What is Bunzl Irish Merchants return policy?

You have 30 days from delivery to make a return. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.

 

If you are unsure about anything, please contact us on salesenquiries@irishmerchants.com.

How do I return a product?

At Bunz Irish Merchants we take pride in our quality products and we value our relationship with you. If at any time you feel our products do not meet your needs, please return the item by following our e-commerce returns policy within the applicable 30-day period.

 

To secure the appropriate return authorization information, contact us at salesenquiries@irishmerchants.com.

Why do I have to contact you before I return an item?

Certain items are non-refundable, that’s why we ask you to get in touch before you attempt a return.

My Account

Can I change my address details?

Yes, you can easily change your delivery address, set your default delivery address and update any address by visiting the ‘Account’ section when you login to your online account.

How do I view my order history?

You can view your order history by visiting the ‘Order History’ page within the ‘Account’ section when you login to your online account.

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  • +353 1 816 4800
  • salesenquiries@irishmerchants.com
  • Malahide Industrial Estate, Malahide Road, Dublin 17

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